ADSL access is based on Asymmetric Digital Subscriber Line (ADSL), a new super-fast modem technology that turns an ordinary telephone line into a multi-tasking access medium. Telkom's ADSL access service will provide you with data transmission to your PC at significantly higher speeds.
Telkom's ADSL access service will expand the power of your existing telephone line, providing an ultra-fast, dedicated link from your home or office to the Internet. With Telkom's ADSL access service, a single phone line becomes a true multi-tasking tool, allowing you to surf the Internet while talking on the phone or sending a fax at the same time.
Your ADSL access bandwidth will not be affected if you are simultaneously using the phone or sending a fax. Telkom's ADSL access service will offer an always-available connection with no dial-up necessary, no more waiting to establish a connection and no more busy signals. You will not be billed for your connection time when you make use of Telkom’s ADSL access service to surf the Internet. Telkom’s ADSL access service costs a flat rate monthly fee.
Telkom's ADSL access service consist of the following features:
| Telkom's ADSL access line | Features |
|---|---|
| Downstream speed | 512 Kbps |
| Upstream speed | 256 Kbps |
| Guarantee | Nothing |
| Customer Premises Equipment | ADSL Modem Surge Protector |
| Monthly volume cap | 3 GByte |
You will be billed on your normal monthly Telkom telephone account for all components of the Telkom ADSL access service. The ADSL related prices are incremental (over and above) to your existing telephone monthly line rental and telephone calls. The following line entries will appear on your bill once you subscribed:
You will have the option to pay for your ADSL modem once-off or over a six-month period. A call out charge will apply should you require Telkom's assistance for desktop support at your premises after your ADSL installation was successfully completed.
| Billing elements | *Price |
|---|---|
| ADSL monthly line rental for residential customers - Including VAT | R680 |
| ADSL monthly line rental for business customers - Including VAT | R800 |
| ADSL line installation charge - once off including VAT | R404 |
| ADSL modem charge - once-off including VAT | |
| ADSL Ethernet modem | R2469 |
| ADSL USB modem | R2067 |
*Prices valid from 28 August 2002.
The above mentioned ADSL related prices is incremental (over and above) to your existing telephone monthly line rental and telephone calls. The above mentioned ADSL modem prices include a surge protection unit.
Your exchange must be ADSL enabled.
Yes, you will need an ADSL modem and a surge protector. You have a choice to obtain your ADSL modem and surge protector from Telkom or an external supplier of your choice.
Only specific ADSL modems will be compatible with Telkom’s network. The following is a list of ADSL modems that will be compatible with Telkom’s network and have obtained ICASA type approval please click here.
ADSL Modems
The following ADSL modems were functionally evaluated by Telkom to ensure interoperability with Telkom's network and will compliment your Telkom Internet powered by ADSL application.
| Modem Manufacturer | Model Type | Software version | Obtained ICASA type approval | Currently available from Telkom | Support concurrency |
|---|---|---|---|---|---|
| Alcatel | Speed Touch Home | POTS 3.2.8.1 | Yes | Yes | Yes |
| Speed Touch USB | POTS 1.4 | Yes | Yes | No | |
| Speed Touch Pro | POTS 3.2.8.1 | Yes | No | Yes |
It is important to note that the provision of Telkom's ADSL access service is subject to network availability, distance, copper quality and line sync speed limitations. Telkom would therefore advise you not to purchase an ADSL modem prior to confirmation that service can be provided.
Telkom will provide a one-stop service with regard to installation. Once your order was received and validated as feasible, Telkom will activate the network.
Telkom will also install an ADSL modem that includes a surge protector and load the required ADSL software on your PC, at your premises.
To establish whether or not your PC meets the ADSL access minimum PC requirements you need to download the Telkom ADSL access PC qualification software.
It is important to note that other factors like network availability, line length, copper quality and line sync speed will determine whether or not Telkom can provide you with ADSL access. Telkom would therefore advise you not to upgrade your PC prior to obtaining confirmation that the ADSL access service can be provided.
This test software will provide you with confirmation on whether or not your PC qualifies. Should your PC not qualify the test result sheet will provide you with detail on what element of your PC will require upgrade to enable you to qualify for Telkom's ADSL access service.
To download and run the Telkom ADSL access minimum PC requirement test please click here.
To order Telkom's ADSL access service you have to meet the following criteria:
Telkom's ADSL access service can be ordered telephonically by dialing 0800 237 500 (0800 ADSL 00) or electronically by completing the on-line order form.
The provision of Telkom's ADSL access service is subject to Telkom's standard terms and conditions, which are available on this web site and at all Telkom's Customer Service Branches. Telkom would therefore advise you not to purchase an ADSL modem or upgrade your PC prior to confirmation that service can be provided. Telkom can not guarantee the bandwidth throughput achieved when you surf the Internet utilizing an ADSL access line.
Telkom accepts no liability for any loss or damages to the property or equipment of the customer arising out of the provision, installation or maintenance of Telkom's ADSL access service.
Telkom can not guarantee the provision of the requested service upon the receipt of a telephonic or electronic order. You will be formally notified after receipt of an order on whether or not the ADSL access service can be provided.
The provision of Telkom's ADSL access service is subject to network availability, distance, copper quality and line sync speed limitations.
Support is only a phone call away. Please dial 0800 375 375 (0800 DSL DSL) to log a fault should you experience any problems with your Telkom ADSL access service.
Please contact us at 0800 237 500 (0800 ADSL 00) should you require more information on Telkom's ADSL access service.